Effective Date: March 25, 2025
Last Updated: September 16, 2025

At Sypher’s Mobile Mechanic, we understand that trust is the foundation of every relationship. As your ASE-certified mobile automotive service provider in Spokane, WA, we’re committed to protecting your personal information while delivering exceptional automotive repair and maintenance services directly to your location.

Who We Are

We are Sypher’s Mobile Mechanic, an ASE-certified mobile automotive repair service owned and operated by Donald [Last Name] in Spokane, Washington. Our website address is: [Your Domain Here]. We specialize in brakes, suspension, diagnostics, routine maintenance, and A/C services, bringing professional automotive care directly to your location.

Information We Collect

Service Information

To provide you with reliable mobile automotive services, we collect:

Contact Information: Your name, phone number, email address, and preferred communication methods

Vehicle Details: Make, model, year, VIN, mileage, and service history relevant to your repair needs

Service Location: Your address or preferred location where we’ll perform the automotive work

Service Records: Work performed, parts used, labor time, and maintenance recommendations

Payment Information: Billing address and payment details (securely processed through Stripe)

Website and Booking Information

When you visit our website or use our online booking system through HubSpot, we may collect:

Technical Information: IP address, browser type, device information, and how you navigate our website

Booking Preferences: Preferred service dates, times, locations, and any special requests

Communication Records: Messages sent through contact forms, emails, or text messages

Location Information

As a mobile service, location information is essential for us to reach you. We collect location data only to confirm we can serve your area within Greater Spokane, schedule appointments, and provide accurate arrival times.

How We Use Your Information

We use your information to provide you with exceptional mobile automotive services:

Service Delivery: Schedule appointments, perform automotive work, and maintain service records

Communication: Contact you about appointments, service updates, warranty matters, and follow-up care

Payment Processing: Process payments securely through Stripe and send invoices

Business Operations: Improve our services, manage our CRM system, and maintain accurate records

Legal Compliance: Meet regulatory requirements for automotive service businesses

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Service Providers: Trusted partners like HubSpot (CRM), Stripe (payments), and Google Workspace (email) who help us operate our business

Parts Suppliers: Auto parts retailers when ordering specific parts for your vehicle (limited to necessary details only)

Legal Requirements: When required by law, regulation, or valid legal process

Safety Concerns: To protect the safety of our customers, employees, or the public

Third-Party Services

HubSpot CRM

We use HubSpot to manage customer relationships, schedule appointments, and sync with Google Calendar. HubSpot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy

Stripe Payment Processing

All payment processing is handled securely by Stripe. We never store your complete credit card information on our systems. Stripe’s privacy policy can be found at: https://stripe.com/privacy

Google Workspace

We use Google Workspace for business email and calendar management. Google’s privacy policy can be found at: https://policies.google.com/privacy

Data Security

We take protecting your information seriously. Our website is hosted on AWS with SSL encryption, and we implement industry-standard security measures including:

Secure HTTPS encryption for all website communications

Regular security updates and monitoring of our systems

Restricted access to personal information on a need-to-know basis

Secure payment processing through PCI-compliant Stripe systems

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that help our website remember your preferences and provide better service.

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our website, including our booking system.

Your Privacy Rights

You have the right to:

Access: Request a copy of the personal information we have about you

Correct: Ask us to update or correct inaccurate information

Delete: Request deletion of your personal information (subject to legal and business requirements)

Opt-out: Unsubscribe from marketing communications at any time

Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below. We’ll respond to your request within 30 days.

Data Retention

We retain your information only as long as necessary to provide services and meet legal requirements. Service records are typically maintained for 7 years for warranty and tax purposes. Contact information is kept while you remain an active customer, plus 3 years for potential future service needs.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We’ll notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, we’re here to help:

Sypher’s Mobile Mechanic
Donald [Last Name], ASE-Certified Mobile Mechanic
Spokane, WA
Phone: [Business Phone Number]
Email: donald@[yourdomain].com
Text: [Business Phone Number]

For immediate assistance with privacy concerns, you can text or call us directly. We typically respond to privacy-related inquiries within 1-2 business days.